The app does not open or stays on a black screen
- Check that the TV is connected to the internet. The developer says this is the first thing to check when the app does not start.
- Unplug the TV for 30 seconds, plug it back in and open the app again.
- Update your TV software and the app, if an update is offered.
Playlist not loading
- Check that the playlist was saved on the device page of the CR Player website, using the same MAC address the app shows now.
- Check the M3U link or Xtream Codes details for typing mistakes. Copy and paste them from our email.
- Make sure your IPTV plan or trial is still active.
- Restart the app after any change to the playlist.
Buffering, freezing or 'Unable to stream'
- Test your internet speed. We suggest at least 15 Mbps for HD and 25 Mbps for 4K.
- Use a network cable instead of Wi-Fi if you can.
- In the app settings, switch the video engine between VLC and ExoPlayer.
- If the playlist works on a computer but not on the TV, the developer says this is usually an internet provider block or a stream format your TV model does not support.
- Message us on WhatsApp with the channel name. We check the stream on our side.
MAC address changed or trial expired
If the app suddenly shows a new MAC address, you probably switched between Wi-Fi and cable. Activate the new one on the website.
If the app says the trial has ended, it needs a licence from the developer. That is separate from your IPTV plan.
No TV guide
CR7 Player has no built-in guide. It shows the guide only when the playlist provides one. Our Xtream Codes login includes guide data, so use Xtream Codes instead of the M3U link if the guide is missing.
Need channels for your player? Go back to the CR7 Player IPTV home page, compare our IPTV plans or see multi-device plans for the whole family.